Wipro is conducting its Off-Campus Drive 2025 to hire freshers for the Service Desk Analyst (L1) role. This is an excellent opportunity for graduates looking to start their career in IT support & technical service management with a leading global IT company.
| Company Name | Wipro |
| Website | www.infrrd.com |
| Job role | Service Desk Analyst L1 |
| Job type | Full Time, Permanent |
| Experience | Fresher’s |
| Qualification | Any Graduate , Any Postgraduate |
| Batch | Not Mentioned |
| Work Location | Bangalore, India |
| Package | Not Mentioned |
Job Description :
Wipro Service Desk Analyst Recruitment 2025 – Entry-Level IT Jobs
🚀 Wipro Hiring Freshers – Service Desk Analyst L1 Role 2025 in Bangalore! Full-time, onsite IT support job with 24×7 rotational shifts. Great career growth in technical support & service desk roles. Apply now!
Role Highlights :
- Job Role: Service Desk Analyst (L1)
- Job Location: Kodathi , Bangalore
- Employment Type: Full-Time, Permanent
- Industry: IT Services & Consulting
- Shifts: 24×7 (5 days work from office)
- Experience Required: Freshers (Graduates Only)
Key Responsibilities :
- Technical Support & Troubleshooting: Assist end users with application issues, system administration, and network concerns.
- Incident Management: Diagnose, prioritize, and resolve IT incidents via telephone, chat, email, or walk-ins.
- Ticket Escalation: Identify and escalate tickets requiring urgent action.
- Documentation: Log all support requests and track issues in the incident management tool.
- Helpdesk Operations: Handle and resolve IT helpdesk queries efficiently.
- Customer Support: Maintain a high level of customer service and ensure timely communication.
- Shift Flexibility: Open to working in a 24×7 rotating shift environment with weekly offs.
Required Qualifications & Skills (Bonus) :
- Education: Any graduate (Freshers only) – B.E/B.Tech, B.Sc, BCA, B.Com, BA, MCA, M.Sc, M.Tech, or equivalent.
- Technical Skills: Basic understanding of MS Office, IT troubleshooting, and system administration.
- Soft Skills: Excellent communication skills in English, strong problem-solving abilities, and a customer-oriented approach.
- Preferred Skills: Experience with Helpdesk, Service Desk, Technical Support, or ITIL concepts (if any).
Key Skills :
- Communication Skills ( English )
- Technical Support
- MS Office
- Service Desk
- Computer Skills
- Helpdesk
Why Join Wipro?
- ✔ Work with a globally recognized IT leader
✔ Great career growth & learning opportunities
✔ Competitive salary & benefits
✔ Gain hands-on experience in IT service management