Mr. Cooper is hiring freshers as part of its 2025 recruitment drive. Visit Freshersgrow to view the details and apply now!
Mr. Cooper Recruitment 2025 – Process Associate – Trainee
| Company Name | Mr. Cooper |
| Website | www.mrcooper.com |
| Job role | Process Associate – Trainee |
| Job type | Full Time |
| Experience | Freshers |
| Qualification | Any Graduate |
| Batch | Not Mentioned |
| Work Location | Bangalore, India |
| Package | As Per Company Standard |
Job Description :
Process Associate Trainee Jobs 2022 – Mr. Cooper Hiring Freshers
Job Role – Process Associate (Trainee) :
As a Process Associate – Trainee, you will be part of the operations team supporting the U.S. mortgage industry. This is an ideal opportunity for freshers looking to kickstart their career in a structured and growth-oriented environment.
Key Responsibilities :
- Follow work instructions, adapt quickly, and deliver desired results consistently
- Accept feedback positively and work well in a team
- Prioritize customer satisfaction with attention to detail
- Maintain high productivity and quality levels as per SLAs
- Stay updated with evolving U.S. mortgage guidelines
- Strictly follow business process workflows
- Complete all mandatory training on time
Eligibility Criteria :
- Bachelor’s degree in any discipline (Freshers are welcome)
- Willingness to work in a process-oriented role
- Good communication and analytical skills
- Attention to detail and ability to follow instructions
- Ability to work in a team and learn quickly
Why Join Mr. Cooper?
- Start your career with a global financial leader
- Get trained in U.S. mortgage operations
- Learn from experienced professionals in a dynamic work environment
- Opportunities for growth and long-term career development
- Inclusive and supportive culture
Mr. Cooper Hiring – Customer Service Associate 1 (Chat & Voice Process)
| Job role | Customer Service Associate 1 – Chat |
| Job type | Full Time |
| Experience | Freshers to 2 Year’s |
| Qualification | BCom / BBA, BSC, BA degree |
| Batch | Not Mentioned |
| Work Location | Bangalore, India |
| Package | As Per Company Standard |
Job Description :
Customer Service Associate Jobs 2025 – Mr. Cooper Hiring Freshers
Job Role: Customer Service Associate 1 – Chat & Voice Support
As a Customer Service Associate, you’ll support U.S. customers through live chat and voice to address inquiries, resolve issues, and deliver top-notch service. This role is ideal for freshers who are comfortable working night/rotational shifts in a fast-paced office setting.
Key Responsibilities :
- Handle customer inquiries via chat and inbound voice calls
- Provide accurate, timely resolutions while maintaining high customer satisfaction
- Update and document customer interactions in CRM tools
- Collaborate with team members to exceed performance goals
- Adhere to communication procedures and company policies
- Stay updated on product knowledge and participate in training sessions
Eligibility Criteria :
- Education: BCom, BBA, BSc, BA (Note: B.Tech and MBA not eligible)
- Experience: 0–2 years in international voice/chat support (Freshers welcome)
- Strong written and verbal English communication skills
- Basic computer literacy and familiarity with CRMs/contact center software
- Must be willing to work in voice process, night shifts, and work-from-office
- Positive attitude, multitasking skills, and problem-solving mindset
Preferred but Not Mandatory :
- Prior experience in mortgage industry or customer support
- Understanding of mortgage-related terminology
- Previous BPO/contact center experience is a plus
Work Location :
- 🏢 NSM, Bangalore, Karnataka – 560064
💼 Work Mode: Work-from-office only
🕘 Shifts: Night and rotational
Why Join Mr. Cooper?
- Work with a global leader in the U.S. mortgage industry
- Hands-on training and mentorship
- Career growth and internal opportunities
- Supportive and diverse team culture
- Attractive salary and benefits
How to Apply?
- Start by carefully reading the entire job listing. Make sure you understand the role, requirements, and any special instructions.
- Look for the Apply button or link on the job page. It usually takes you to the company’s official application portal.
- Fill out the application form with your personal details, qualifications, and experience as requested.
- Follow all instructions closely—some jobs may ask for specific documents or formats, so don’t skip the details.
- Before hitting submit, double-check everything. Make sure your contact info is up-to-date and there are no typos.
- Highlight your most relevant experience and skills so your application aligns well with the job.
- Avoid submitting incomplete or incorrect information—it can hurt your chances of getting noticed.
About Mr. Cooper Group
At Mr. Cooper, we’re on a mission to keep the dream of homeownership alive. As a trusted name in the U.S. mortgage industry, our team plays a vital role in delivering exceptional customer service and operational excellence. If you’re a fresher looking to join a professional and supportive environment with real career growth—this is your opportunity.
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